Contact Us
Got a question about a review, spotted something on the site that looks off, or want to flag an issue with one of the crypto casinos we cover? This page explains how to reach the Crypto Casinos team and what we can — and can't — help with.
What we can help with
Crypto Casinos is an independent research and comparison site. We don't operate any casino, hold any player funds, or process deposits and withdrawals, so we're not able to resolve account-specific problems on your behalf. What we can do is:
- Correct factual errors in a review — a wrong bonus term, an outdated licence detail, an incorrect coin list
- Update information that's changed, such as a shift in a casino's supported states or a revised wagering requirement
- Take feedback on our ranking methodology or editorial approach
- Answer general questions about how we research and rate crypto casinos
- Hear from operators looking to be considered for future coverage
What to contact the casino directly for
Anything tied to your own account sits with the operator, not with us. That includes deposit or withdrawal delays, KYC or verification requests, bonus crediting, wagering progress, account restrictions, and closing or self-excluding an account. Every site listed in our About Us page has its own support channel — usually live chat or email — and its own terms of service that govern the relationship between you and them. If a withdrawal is stuck or a bonus hasn't applied, they're the ones with access to your account and transaction history, and they're the only party that can fix it.
Before you reach out, a few things to check
A lot of questions we receive are answered faster by checking these first:
- The operator's own terms and conditions page, particularly for anything bonus-related — wagering requirements, game restrictions and time limits are set by the casino, not by us
- Our Responsible Gambling page, if your question relates to spending limits, self-exclusion tools, or getting support around problem gambling
- Our Terms and Conditions, which cover how this site works, our affiliate relationships, and the limits of the information we publish
- Your own state's gambling laws — since legality varies by state and we can't give a definitive legal opinion on your specific situation
Legal, tax and gambling-risk questions
We're a comparison and review resource, not a law firm or accountancy practice, so we can't provide legal or tax advice through this contact channel. Offshore crypto casinos operate in a legal grey area for US players — they're typically licensed in jurisdictions like Curaçao or Anjouan rather than by any US regulator, and availability differs by state. If you're unsure whether playing at a particular site is permitted where you live, or how gambling winnings and crypto gains should be reported, the honest answer is to consult a qualified legal or tax professional rather than rely on a general web page for either.
If gambling has stopped feeling like entertainment
If you're worried about your own play, or someone else's, that's a conversation worth having with people equipped to help rather than with a comparison site. The National Problem Gambling Helpline — 1-800-GAMBLER — is free, confidential, and available if betting has started to feel like a problem rather than a pastime. It's also worth knowing that offshore crypto casinos generally don't offer the same self-exclusion tools or player protections as state-regulated operators, so building your own limits — time, deposit caps, and knowing when to stop — matters more, not less, when you're playing on one. Our Responsible Gambling page has more detail on setting those limits.
Sending a message
Whatever the reason for getting in touch, tell us clearly which page or casino your message relates to and what specifically prompted it — a factual correction, a broken link, a methodology question, or something else. That's usually enough for us to act on it or point you the right way. We read everything that comes in, though as an independent site we can't guarantee a response time and we're not able to mediate individual disputes between a player and a casino operator.
Crypto Casinos is intended for adults of legal gambling age only — 18+ or 21+ depending on the operator and the applicable state minimum, which is stated on each site's own terms. This page, like the rest of shakelaw.com, may contain affiliate links; we may earn a commission if you sign up through one, and this never affects the questions we're willing to answer or the corrections we're willing to make.